Shipping Information
Shipping Information
Find all the information you need about our order processing and shipping times. We currently only ship to Canada.
Free Next-Day Shipping
- Free Next-Day Shipping across Canada on all orders $149 and above.
- A flat rate of $29 is applied to all orders below $149.
- All orders ship from Montreal, Canada.
Packaging
All perishable products such as caviar and fish roe ship in specialized temperature-controlled packaging with ice packs. Our packaging will keep your order fresh for at least 48-72 hours. We recommend putting your order in the fridge when it’s received.
Shipping Services, Rates & Times
Find the estimated delivery times based on the time of the item(s) ordered in the table below. Perishable foods include sturgeon caviar, caviar, fish roe, and certain truffle products that must be kept cold and refrigerated.
| Product | Service | Estimated Delivery Time | Price |
|---|---|---|---|
| Perishable order | Next-Day Shipping* | 1 to 2 business days | Free** |
| Non-Perishable order | Ground Shipping | 3 to 7 business days | Free** |
| Combined order | Next-Day Shipping* | 1 to 2 business days | Free** |
**On orders above $149 before tax. A flat rate of $29 is applied to all orders below $149.
Order Processing Times
We process orders from Monday to Wednesday only (“Shipping Days”) to ensure sufficient delay for your order to arrive fresh and safe.
All orders placed before 1:00 PM EST (“Cutoff Time”) on Shipping Days will ship the same day. All orders placed after 1:00 PM on Shipping Days will ship the following Shipping Day.
Estimated Delivery Times
Find the estimated delivery day based on the day of the week and time your order was placed. The cutoff time is 1:00 PM EST on Monday, Tuesday, and Wednesday.
| Day | Before Cutoff Time* | After Cutoff Time* |
|---|---|---|
| Monday | Tuesday or Wednesday | Wednesday or Thursday |
| Tuesday | Wednesday or Thursday | Thursday or Friday |
| Wednesday | Thursday or Friday | Tuesday or Wednesday* |
| Thursday | Tuesday or Wednesday* | Tuesday or Wednesday* |
| Friday | Tuesday or Wednesday* | Tuesday or Wednesday* |
| Saturday | Tuesday or Wednesday* | Tuesday or Wednesday* |
| Sunday | Tuesday or Wednesday* | Tuesday or Wednesday* |
Example: If you place an order on Wednesday at 4:00 PM EST, it will ship on the following Monday (the next Shipping Day) and can be expected to arrive on Tuesday or Wednesday of the following week.
Shipping Exclusions
- We do not ship outside of Canada.
- We do not ship to P.O. boxes.
Shipping Delays
From time to time, your order may take longer than normal to arrive due to one or more reasons:
- Missing or incomplete order information, shipping information, or billing information.
- Extreme or bad weather conditions may impact our delivery partners.
- Exceptionally high order volume.
In most cases, orders are placed on hold due to missing order information or missing/incomplete shipping address. If you notice that your order did not ship within the timeframe specified above, please get in touch with us ASAP to avoid further delays.
Tracking Details & Shipping Notifications
As soon as your shipping label is created, an automated email with your tracking information will be emailed to you – please check your spam folder!
Your tracking number may take up to 6 hours to update. If your tracking number has not been updated after 24 hours, please get in touch with us ASAP.
Shipping Partners
- FedEx
- UPS
- Canada Post
Returns & Exchanges
We accept returns and exchanges of eligible items up to 30 days from the purchase date. All returned items must be unused and in their original condition and packaging. For more information on this topic, please see our Return & Exchange Policy.
Shipping FAQ
Your tracking details will be emailed to you as soon as your shipping label is printed. If you registered an account, you can also find your tracking details under My Account.
Orders that are still processing may be modified. Once an order has been processed or is in transit, it can no longer be modified.
A signature will be required for orders of $150 or more. You may request to have your order delivered without a signature with our Customer Care Team or directly with our delivery partners however, you will assume full responsibility for any lost, damaged, stolen, and undelivered orders.
We do not offer weekend deliveries at this time.
All orders will be delivered within the estimated delivery times specified above. Our shipping partners, do not provide us with a specific time, however, the delivery day is usually accurate.
If you wish to delay the delivery of your order, please get in touch with our Customer Care Team before your order ships out.
If you cannot accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7 days).
If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension. Failure to pick up your order within the hold time or failure to make arrangements to extend the hold time will make your order non-refundable. Please see our Terms for more information.
Yes. Simply make the request with our Customer Care Team to have your order held and we will ship it when you instruct us to do so. Please note that we may be unable to offer this option during the holiday season.
We do not ship to P.O. boxes.
We use FedEx, UPS, and Canada Post.
No. We can only ship orders with our delivery partners.
Normally no but we can make an exception on a case-by-case basis. We do not guarantee that we will be able to do so and we will not credit your order for the value of the shipping label.
