Shipping Information
Shipping Information
Find all the information you need about our order processing and shipping times. We currently only ship to Canada.
Shipping Costs
- Free Express Shipping on all orders $199 and above
- $29 flat-rate shipping fee on orders below $199
- All orders ship from Montreal, QC
Shipping Times
- All orders ship with Express Shipping
- Orders are typically delivered within 24 hours (excluding holidays) and may take up to 72 hours in remote areas
- Orders received before 3:00 PM Monday through Thursday will ship the same day (excluding holidays)
- We ship from Monday to Thursday ONLY (excluding holidays) – there are no weekend deliveries
- All orders placed on Thursday after 3:00 PM will ship the FOLLOWING MONDAY (excluding holidays)
- We do not ship on National holidays or Quebec Provincial Holidays
Order Packaging
- All orders are packed in temperature-controlled packaging with ice packs
- All caviar and fish roe products are pasteurized and perfectly safe outside of the fridge for up to 5 days
- Refrigerate your order as soon as it’s received
Shipping Exclusions
- We do not ship to P.O. boxes.
- We do not ship outside of Canada.
Shipping Delays
From time to time, your order may take longer than normal to arrive due to one or more reasons:
- National and Provincial holidays
- Extreme weather conditions
- Remote addresses 2+ hours outside of major cities, and all Canadian Territories
- Missing or incomplete order information, shipping information, or billing information.
Tracking Details & Shipping Notifications
- You will automatically receive your tracking details by email as soon as the shipping label is created – please check your spam folder!
- Your tracking number may take up to 6 hours to update
- If your tracking number has not been updated after 24 hours, please get in touch with us ASAP
Shipping Partners
- Purolator
- UPS
- Canada Post
Shipping FAQ
Your tracking details will be emailed to you as soon as your shipping label is printed. If you registered an account, you can also find your tracking details under My Account.
Orders that are still being processed may be modified. Once an order is processed or in transit, it can no longer be modified.
A signature will be required for orders of $450 or more. You may request to have your order delivered without a signature with our Customer Care Team or directly with our delivery partners however, you will assume full responsibility for any lost, damaged, stolen, and undelivered orders.
We do not offer weekend deliveries at this time.
All orders will be delivered within the estimated delivery times specified above. Our shipping partners do not provide us with a specific time, however, the delivery day is usually accurate.
If you wish to delay the delivery of your order, please get in touch with our Customer Care Team before your order ships out.
If you cannot accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7 days).
If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension. Failure to pick up your order within the hold time or failure to make arrangements to extend the hold time will make your order non-refundable. Please see our Terms for more information.
Yes. Simply request with our Customer Care Team to have your order held and we will ship it when you instruct us to do so. Please note that we may be unable to offer this option during the holiday season.
We do not ship to P.O. boxes.
We use UPS and Canada Post.
No. We can only ship orders with our delivery partners.
