Shipping Information

Shipping Information

Find all the information you need about our order processing and shipping times. We currently only ship to Canada.

Shipping Costs

  • Free Express Shipping on all orders $199 and above
  • $29 flat-rate shipping fee on orders below $199
  • All orders ship from Montreal, QC

Shipping Times

  • All orders ship with UPS Express Shipping
  • Orders are typically delivered within 24 to 72 hours (excluding holidays)
  • Orders received before 11:59 AM Monday through Wednesday will ship the same day (excluding holidays)
  • We ship from Monday to Wednesday ONLY (excluding holidays) – there are no weekend deliveries
  • All orders placed on Wednesdays after 11:59 AM will ship the FOLLOWING MONDAY (excluding holidays)
  • We do not ship on National holidays or Quebec Provincial Holidays

Order Packaging

  • All orders are packed in temperature-controlled packaging with ice packs
  • All caviar and fish roe products are pasteurized and perfectly safe outside of the fridge for up to 5 days
  • Refrigerate your order as soon as it’s received

Shipping Exclusions

  • We do not ship to P.O. boxes.
  • We do not ship outside of Canada.

Shipping Delays

From time to time, your order may take longer than normal to arrive due to one or more reasons:

  • National and Provincial holidays
  • Extreme weather conditions
  • Remote addresses 2+ hours outside of major cities, and all Canadian Territories
  • Missing or incomplete order information, shipping information, or billing information.

Tracking Details & Shipping Notifications

  • You will automatically receive your tracking details by email as soon as the shipping label is created – please check your spam folder!
  • Your tracking number may take up to 6 hours to update
  • If your tracking number has not been updated after 24 hours, please get in touch with us ASAP

Shipping Partners

  • UPS
  • Canada Post

Shipping FAQ

How can I track my order?

Your tracking details will be emailed to you as soon as your shipping label is printed. If you registered an account, you can also find your tracking details under My Account.

Can I modify my order or shipping address?

Orders that are still being processed may be modified. Once an order is processed or in transit, it can no longer be modified.

Do I need to sign for my delivery?

A signature will be required for orders of $150 or more. You may request to have your order delivered without a signature with our Customer Care Team or directly with our delivery partners however, you will assume full responsibility for any lost, damaged, stolen, and undelivered orders.

Do you offer weekend delivery?

We do not offer weekend deliveries at this time.

Can my order be delivered on a specific day or time?

All orders will be delivered within the estimated delivery times specified above. Our shipping partners do not provide us with a specific time, however, the delivery day is usually accurate.

If you wish to delay the delivery of your order, please get in touch with our Customer Care Team before your order ships out.

My order is in transit but I won’t be home for the next few days, what should I do?

If you cannot accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7 days).

If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension. Failure to pick up your order within the hold time or failure to make arrangements to extend the hold time will make your order non-refundable. Please see our Terms for more information.

Can you hold my order for a few days?

Yes. Simply request with our Customer Care Team to have your order held and we will ship it when you instruct us to do so. Please note that we may be unable to offer this option during the holiday season.

Do you ship to P.O. boxes?

We do not ship to P.O. boxes.

Which shipping companies do you use?

We use UPS and Canada Post.

Can you ship my order using a different company?

No. We can only ship orders with our delivery partners.