Terms & Conditions
Safeguarding the personal information of our customers is a top priority. To ensure the security of your data, we have implemented a state-of-the-art encryption system for our data storage.
We limit access to order information by providing only limited access to our support staff, and only upper management can access customers’ personal information. Additionally, all payment information, including credit card numbers, expiration dates, security numbers, or PayPal information, is secured by our payment processors or PayPal using bank-grade digital security and privacy practices.
We guarantee that no member of our organization can view or access your payment information under any circumstances.
2.1 Price Change
Please be advised that prices advertised on our online store, promotional emails, or any other platform are subject to change at any time and at our discretion without prior notice.
All prices listed are in Canadian dollars (CAD). If you make a purchase using a foreign currency, your bank, credit card or payment provider will automatically convert the charge using their own currency conversion rate at the time of the purchase.
Refunds, either full or partial, for foreign currency payments will be issued in CAD and will be converted by your bank, credit card, or payment provider automatically using their own currency conversion rate at the time of the refund.
2.3 Sales Tax
Canadian sales tax is not applicable to non-transformed food items. However, Federal and provincial sales tax will be charged on all other items such as transformed foods and caviar accessories.
2.4 Special Offers
We reserve the right to use your email address to send out promotional emails, including but not limited to sales, discount coupons, and new product updates. You can unsubscribe from our mailing list at your discretion.
2.5 Order Cancellation
We reserve the right to cancel any order that we deem suspicious, fraudulent, incomplete, problematic, or erroneous at any time and without prior notice or consent.
2.6 Coupon Codes
Orders are limited to one (1) coupon (discount) code. Attempting to use multiple coupon codes will invalidate any previous coupon codes redeemed for the same order.
For example, if you use a 10% discount code while shopping and later receive a 5% coupon code, you will not be able to combine them. Only one (1) coupon code can be used per order.
Please note that site-wide discounts that are pre-applied to prices are not considered coupon codes.
All perishable items ship on Monday, Tuesday, and Wednesday. We do not ship on Thursday or Friday to ensure that your order arrives fresh since our delivery partners do not deliver on weekends.
The customer is fully responsible to be present to receive their order of perishable goods and will assume full responsibility for any loss incurred as a result of not accepting the delivery in a timely manner.
3.1 Accepting Your Order
By placing an order, you agree to be available to receive your order in accordance with the estimated delivery dates. CaviarHub will not be held responsible for any spoiled goods as a result of the customer not being present to accept their order.
3.2 Free Next-Day (Overnight) Shipping
Orders placed before 1 PM EST will ship out the same day and can be expected to be delivered the next business day. Deliveries to more rural areas may take up to 2 business days.
Example: An order that is placed on Monday morning at 9 AM EST will ship out the same day and should be expected by Tuesday or Wednesday.
Orders placed after 1 PM EST will ship out the next day and can be expected to be delivered the next business day. Deliveries to more rural areas may take up to 2 business days.
Example: An order that is placed on Monday afternoon at 3 PM EST will ship out the next day (Tuesday) and should be expected by Wednesday or Thursday.
Orders placed on Friday after 10 AM EST or over the weekend with the Free Shipping option will be shipped out on the following Monday and can be expected on Wednesday or Thursday. For more information please visit our Shipping Policy.
3.3 Business Days
Business days are Monday to Friday. Weekends (Saturday and Sunday) and holidays are not considered business days.
While CaviarHub may operate our customer care team and warehouse during holidays, our shipping partners do not work. If your order is estimated to arrive on a holiday, please expect your order to arrive on the next business day.
For example, if you ordered on Monday morning, your package would be estimated to be delivered one to two business days later (Tuesday or Wednesday). If Christmas Day falls on either Wednesday or Thursday, your package may be only delivered on Friday.
3.5 International Orders & Shipping
We currently do not ship outside of Canada. Any order set to be delivered outside of Canada will be automatically canceled and refunded.
3.6 Refusing/Rejecting Delivery
Any order that is refused or rejected upon delivery will not be eligible for a return, exchange, or refund.
If you did not cancel your order on time, wish to modify your order or simply no longer want your order, you must accept the delivery and go through our normal return and exchange procedure, subject to our Return & Exchange Policy.
3.7 Unclaimed Deliveries
If you are unable to accept your delivery, it will be made available for pickup by our delivery partner. It is the customer’s full responsibility to pick up their order within the hold time frame (typically 7 days).
If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension.
If you fail to collect your order within the hold time frame and/or to make arrangements for a deadline extension, the order will be deemed refused/rejected and will be destroyed by our shipping partner.
As per our Terms, refused or rejected orders are not eligible for a return, exchange, or refund.
3.8 Shipping Delays
We reserve the right to delay any order to confirm or verify order details, payment, billing information, or any other information we deem necessary prior to shipment.
We are not responsible for delayed shipping times as a result of the courier’s errors during the shipping and handling of your product or as a result of a strike. We are not responsible for delayed shipping times as a result of extraordinary events such as extreme weather conditions (hurricanes, floods, earthquakes, tornados, etc.) or war and terrorism-related events.
3.9 Signature Required
Orders of $100 or more will require a signature upon delivery to protect your package and prevent theft. This extra safety measure cannot be removed. You may inquire with our shipping partners directly to deliver the package without a signature in which case CaviarHub will not be liable for any lost or undelivered packages.
3.10 Providing A Wrong Address
It is the customer’s sole responsibility to provide us with an accurate, full, and complete address. Providing us with a wrong or incomplete address will result in a complete loss for the customer. CaviarHub will not re-ship the order.
4. Returns and Exchanges
Returns, exchanges, refunds, partial refunds, and store credits are subject to our Return & Exchange Policy.
- All food sales of perishable items on CaviarHUB.com are FINAL SALE for public and health safety reasons. Returns and exchanges will not be accepted
- All other products can be returned within 30 days of the purchase date in their original condition and packaging.
- Unopened and unused items returned for credit will be subject to a 15% restocking fee deducted from the credit.
5. Natural Products
Certain products sold by CaviarHub such as sturgeon caviar, caviar, fish roe, and truffles are completely natural. As a result, the color, size, and texture of the product may vary from item to item and may be different than what is displayed in our online store.
Each natural product description includes a range of colors, sizes, and textures customers should expect. Returns or exchanges of natural and perishable products will not be accepted if they are within the range of color, size, and texture outlined in the product description.
We guarantee that all our natural products are 100% authentic even though they may not appear identical to the pictures in the product description.
Changes to this Policy
We may update our Terms & Conditions from time to time. We will notify you of any material changes by posting the updated policy on our website.