SHIPPING & DELIVERY

PERISHABLE PRODUCTS

• All orders ship with Express Shipping
• Orders are typically delivered within 24 hours after dispatch (excluding holidays) and may take up to 72 hours to remote destinations
• Orders received before 4:00 PM EST Monday through Thursday will ship the same day (excluding holidays)
• We ship from Monday to Thursday ONLY (excluding holidays) – there are no weekend deliveries
• All orders placed on Thursday after 4:00 PM will ship the FOLLOWING MONDAY (excluding holidays)
• We do not ship on National holidays or Quebec Provincial Holidays

NON-PERISHABLE PRODUCTS

• All orders ship with standard ground shipping
• Orders are typically delivered within 2-7 business days (excluding holidays)
• Orders received before 4:00 PM EST Monday through Friday will ship the same day (excluding holidays)
• For orders containing caviar, fish roe, or other perishable products, please see Perishable Shipping Times.
• We do not ship on National holidays or Quebec Provincial Holidays

Perishables (caviar roe & other perishable products)

• FREE Express Shipping on all orders $199+
• $14.99 shipping on orders of $100–$198
• $29.99 shipping on orders under $100

Non-Perishables (truffles, fine foods & other non-perishable products)

• FREE ground shipping on all orders $100+
• $14.99 shipping on orders less than $100
• $29.99 EXPRESS shipping option available on all orders

Perishable items are products that must be shipped refrigerated such as sturgeon caviar, fish roe, smoked fish.

Non-perishable products are items that are shelf stable and do not need to be refrigerated such as truffles, salts, coffees, and gourmet snacks.

Perishable products (caviar, roe, smoked fish & other perishables) ship via Express Shipping under the Perishables pricing above.

Non-perishable products (truffles, pantry items, coffee & more) ship via Ground Shipping under the Non-Perishables pricing above.

The entire order ships together under the Perishables policy (Express shipping, free over $199, etc.), since the perishable items set the handling requirements for the whole shipment.

• All perishable orders are packed in temperature-controlled packaging with ice packs
• All caviar and fish roe products are pasteurized and perfectly safe outside of the fridge for up to 3 days
• Refrigerate your perishable order as soon as it’s received

Yes. A $29.99 express shipping upgrade is available on non-perishable orders of any size. Just select it at checkout.

• We do not ship to P.O. boxes
• We do not ship outside of Canada

From time to time, your order may take longer than normal to arrive due to one or more reasons:

• National and Provincial holidays
• Extreme weather conditions
• Remote addresses 2+ hours outside of major cities, and all Canadian Territories
• Missing or incomplete order information, shipping information, or billing information.

• You will automatically receive your tracking details by email as soon as the shipping label is created – please check your spam folder!
• Your tracking number may take up to 6 hours to update
• If your tracking number has not been updated after 24 hours, please get in touch with us ASAP

• Purolator
• UPS
• FedEx
• Canada Post

How can I track my order?

Your tracking details will be emailed to you as soon as your shipping label is printed. If you registered an account, you can also find your tracking details under My Account.

Can I modify my order or shipping address?

Orders that are still being processed may be modified. Once an order is processed or in transit, it can no longer be modified.

Do I need to sign for my delivery?

A signature will be required for orders of $450 or more. You may request to have your order delivered without a signature with our Customer Care Team or directly with our delivery partners however, you will assume full responsibility for any lost, damaged, stolen, and undelivered orders.

Do you offer weekend delivery?

We do not offer weekend deliveries at this time.

Can my order be delivered on a specific day or time?

All orders will be delivered within the estimated delivery times specified above. Our shipping partners do not provide us with a specific time, however, the delivery day is usually accurate.

If you wish to delay the delivery of your order, please get in touch with our Customer Care Team before your order ships out.

My order is in transit but I won’t be home for the next few days, what should I do?

If you cannot accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7 days).

If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension.

Failure to pick up your order within the hold time or failure to make arrangements to extend the hold time will make your order non-refundable. Please see our Terms for more information.

Can you hold my order for a few days?

Yes. Simply request with our Customer Care Team to have your order held and we will ship it when you instruct us to do so. Please note that we may be unable to offer this option during the holiday season.

Do you ship to P.O. boxes?

We do not ship to P.O. boxes.

Which shipping companies do you use?

We use Purolator, UPS and Canada Post.

Can you ship my order with a different company?

No. We can only ship orders with our delivery partners.