To be eligible for a return, your item(s) must be unused and in the same condition and packaging that you received it.

• All food sales of perishable items on CaviarHub are FINAL SALE for public and health safety reasons.
• All sturgeon caviar, fish roe, fresh truffle, and other fresh food products cannot be returned or exchanged.
• All other products can be returned within 30 days of the purchase date in their original condition and packaging.
• Unopened and unused items returned for credit will be subject to a 15% restocking fee deducted from the credit.

• Refunds will be issued to your original form of payment.
• While refunds are immediate on our end, it may take your bank up to 10 business days to return the funds to your account.
• If you have not received your refund after 10 business days please get in touch with our team.

If you have any questions regarding returns, please get in touch with us.

Non-perishable items or items that arrived damaged or spoiled can be exchanged.

To initiate an exchange, please get in touch with our team and we will help you right away.

If there are any quality-related issues with any part of your order, if your package arrived damaged, tampered with, or is missing one or more items please contact us immediately.

All claims must be filed within 24 hours of receiving your order. To process a claim, please:

• Keep the packaging and items as you received them
• Take pictures and/or videos as we will require them to facilitate the claim with our shipping partners

Returns or exchange requests for fully or partially consumed goods will be automatically rejected.

CaviarHub.ca will supply customers with a return shipping label.

Return shipping costs will be deducted from the refund for returns and exchanges.

To cancel an order, please contact our Customer Care Team by email or live chat before the shipping cutoff time.

Orders that have already been picked, packed, or shipped cannot be cancelled.