For the price, the taste/ experience was not worth it.
Hi Abbi,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the experience didn’t meet your expectations.
Taste is, of course, very personal, and while our White Sturgeon is one of our most popular selections, we understand it may not be the right fit for everyone. If you’d ever like guidance on other varieties that may better align with your preferences, you’re very welcome to reach out to us — we’re always happy to help.
We truly appreciate you giving us a try and value your feedback.
It was very good! Came cold and very well protected. Will definitely order again! Thank you :)
The blinis tasted fine but the packaging was not up to par. They were vacuum sealed too tight and had to peeled apart. Most were so compressed they just stuck together, not the fluffy blinis I’ve had in the past.
Hi C.C,
Thank you for taking the time to share your feedback, and we’re very sorry for your experience with the blinis — this is certainly not the standard we aim to uphold.
A full refund has already been issued for the blinis, and we sincerely apologize for the inconvenience. A member of our team will also be reaching out to you directly to better understand what happened so we can address it and improve going forward.
Thank you again for bringing this to our attention.
I loved it! It was my first time trying caviar and you guys didn’t disappoint
the Bellini’s where all stuck together and hard to separate after opening the package they all ripped in pieces as soon as we touched it
Hi Sofia,
Thank you for taking the time to share your feedback, and we’re very sorry for your experience with the blinis — this is certainly not the standard we aim to uphold.
A full refund has already been issued for the blinis, and we sincerely apologize for the inconvenience. A member of our team will also be reaching out to you directly to better understand what happened so we can address it and improve going forward.
Thank you again for bringing this to our attention.
The caviar didn't arrive on the stated delivery day, spent two days on a truck and arrived at room temp, which I think affected the taste and texture.
Hi Serge,
Thank you for your feedback — we’re sorry to hear about your experience.
Your order was delivered within our stated 1–2 business day delivery window, though there was a short delay within the Purolator network. All orders are shipped in insulated packaging with ice packs, but we understand your concern regarding the temperature upon arrival and the impact it may have had on the product.
Someone from our team will be reaching out to you directly to better understand what happened and to ensure this is resolved to your full satisfaction.
Thank you for bringing this to our attention.
Loved my first order! Shipped on Monday and arrived on Wednesday (I live in Yellowknife, Northwest Territories). Excellent customer service andI will be ordering again.
